Frequently Asked Questions
What is Your Shipping Policy?
Please allow 5-7 business days for your order to ship. Shipping is free within the United States. Buyer is responsible for double checking shipping address. Original Artwork will be insured and sent "USPS Priority" (or equivalent.)
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Do You Ship Internationally?
Yes — International shipping costs will be calculated at checkout. Buyer is responsible for any additional duties or taxes that may be imposed in their country. Please be aware that shipping times for international orders can be lengthy, I appreciate your patience!
What is Your Cancellation & Return Policy?
Since art prints are made to order, please let me know immediately if you would like to cancel your order. I cannot issue a full refund if order is cancelled after it is shipped.
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If for any reason you are not satisfied with your print purchase, you may exchange it for a different print within 14 days of purchase. I will exchange the print at no cost, but I will charge a shipping fee. Please note that all art must be in its original condition, with all packaging intact. I reserve the right to refuse any exchange that is not in its original condition or is damaged in any way.
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Please allow 7-10 business days for exchanges to be processed. I do not accept exchanges for custom or original paintings. If you have any additional questions about me exchange policy, please feel free to email me at hello@shealeenlouise.com.
Prints that are not delivered due to incorrect address input will not be refunded.
Any damaged, lost, or stolen artwork must be reported within 14 days of delivery. When reporting damage be sure to share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork arrived in. Damaged, lost, or stolen art will be replaced. No refunds will be given.
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Ownership of Artwork — Who Owns The Artwork After It Is Purchased?
All original artwork and prints sold from my shop remain my exclusive intellectual property. When you purchase an original painting of mine, you have the right to display the artwork in your home or business, but you may not resell or reproduce it without my written permission. I retain all rights to any artwork I create, including the rights to the image of sold and commissioned original paintings. I reserve the right to make reproductions of any and all artwork I create, unless the artwork has been purchased within the context of a full buyout agreement. Reproduction of my artwork in any way is prohibited without written permission from me. If my artwork ends up being reproduced in a magazine or other media, I only ask for credit.
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Do You Offer Framing?
Not at this time.
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Do You Offer Wholesale?
Yes, you can purchase from me here.
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Do You Offer Licensing or Commissions for Brands?
Yes! Email me to talk more. You can see past branding work here.
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